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Data protection

Privacy statement

Any personal data which you provide to us when you visit this website will be processed in accordance with the provisions of the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and other legal provisions applicable to electronic business transactions.


Name of the data controller

Bürgschaftsbank Hamburg GmbH

Besenbinderhof 39

20097 Hamburg, Germany

Tel.: +49 40 611 700 100

E-mail: info(at)buergschaftsbank.hamburg


Name and address of the Data Protection Officer

The Data Protection Officer responsible for the processing of the data is:

Ulf Mulka

BankenService.Berlin GmbH

Platanenallee 11

14050 Berlin, Germany

Tel.: +49 30 44058503

E-mail: datenschutz(at)bankenservice.berlin

Website: www.bankenservice.berlin


Every data subject may contact our Data Protection Officer directly with any questions or suggestions they may have regarding data protection.


Collection and use of data

Each time you visit our website and each time you access a file, data regarding these activities will be logged. These are:

  • your IP address;
  • the website from which you were referred to us (Referrer URL);
  • the pages you click on;
  • the date, time and duration of your visit;
  • the operating system used; and
  • the browser type and browser version.

We will analyse this information for statistical purposes and to improve the web pages. The information will not be used to create personal user profiles, nor will it be transferred to any third parties.


Use of cookies

We use so-called cookies on our website. These are small text files which are placed and stored on your computer by your web browser. They are used to recognise the repeated use of the services we offer by one and the same user/internet subscriber. They help us optimise our internet presence and the services we offer. The cookies we use are mostly so-called session cookies, which will be deleted at the end of your visit.

Sometimes cookies provide information which allows us to automatically recognise you when you return to our website. This recognition is possible because the IP address is stored in the cookies.

You can prevent the installation of cookies on your computer by changing your browser settings accordingly. However, you may then not be able to fully use our website and all its functionality.


Use of Google Maps

Our contact form uses the “Google Maps API” mapping service of Google Inc. to show our location on an interactive map. This means that information on the use of our website, including your IP address, is transferred to and stored on Google servers in the United States.

Although Google pledges, in its own privacy policy, not to share any information with third parties, there are exceptions to this. That means that data collected in this way may be shared with third parties if this is required by law in the United States or if third parties process the data on Google’s behalf. The privacy policy of Google Inc. is available at: http://www.google.com/policies/privacy/

You can disable the mapping service and thus prevent the transfer of data to Google. To do so, please deactivate the Java Script in your browser. However, in this case, you will only be able to use our contact form to a limited extent.


Use of Facebook

We are using facebook.com services on our website. Facebook is a service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

Each time you access our website, where such a service is installed, this service causes the browser you use to download a corresponding representation of that Facebook service. This process lets Facebook know which specific web page of our internet presence you are visiting.

If you access our website while you are logged in to Facebook, Facebook will know from the information collected by the service which specific web page you are visiting and will assign this information to your personal account on Facebook. In addition, the information that you visited our website will also be transferred to Facebook. This will be the case regardless of whether the service is activated or not.

If you want to prevent this transfer and storage by Facebook of data relating to you and your behaviour on our website, you must log out of your Facebook account before visiting our website. For more information about this, and in particular about the collection and use of the data, your rights and any optional settings to protect your privacy, please go to Facebook’s privacy policy, which is available at: https://de-de.facebook.com/about/privacy/

A list of the Facebook plugins is available at: https://developers.facebook.com/docs/plugins/


Use of Twitter

We are using Twitter services on our website. Twitter is a service provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA.

Each time you access our website, where such a service is installed, this service causes the browser you use to download a corresponding representation of that Twitter service. This process lets Twitter know which specific web page of our internet presence you are visiting.

We have no influence on the nature or scope of the data collected by Twitter in this way. As far as we know, Twitter collects the URL of the web page accessed in each case plus the user’s IP address, but will not use this data for purposes other than representing the Twitter services. For more information please go to Twitter’s privacy policy, which is available at: http://twitter.com/privacy

You can change your account related privacy settings in the settings at http://twitter.com/account/settings.


Use of contact options

On our website, you have the option to contact us either by e-mail or by using the contact form. If you make use of these options, the information you provide will be stored for the purpose of processing your contact request. The data will not be transferred to any third parties. The data collected in this way will also not be reconciled with any data which other services may have collected on our site.


Use of the newsletter – MailPoet

We are using the service MailPoet to send our newsletters. MailPoet is a service provided by Wysija SARL, 6 rue Dieudé, 13006, Marseille, France. We transfer your name and e-mail address to MailPoet for no other purpose than to send our newsletters. Your data will be stored by MailPoet in a manner that ensures that no other customers of MailPoet and no third parties can access them. For further information please consult MailPoet’s privacy policy.

Your data stored when you registered to receive our newsletter (e-mail address, name (if applicable), IP address, date and time of your registration) are transferred to the server of MailPoet, where they are stored.

For further information on data protection at MailPoet please go to: https://www.mailpoet.com/privacy-notice/

You may at any time cancel or revoke your subscription to this newsletter, and with it your consent to the future storage of your data.


Other links to external providers

To the extent that this website contains links to websites of other providers, this privacy policy does not cover any of their content. We have no knowledge of and no influence on the data the operators of those websites might collect. For information about this, please consult the privacy policy of the relevant site.


Encryption of your personal data

Any information entrusted to us in dialogue and application forms will be transmitted securely using modern internet technologies and will be used exclusively for the purposes for which it is collected.

We use a transmission procedure based on the SSL protocol (Secure Sockets Layer protocol). This protocol allows the entire data traffic between your browser and our server to be encrypted. This means that your data is protected against tampering and unauthorised access by third parties during their transmission.


Purpose limitation of your data

Your personal data will be used only for the purpose for which they were provided or only if their use or transfer is based on your consent. The data will not be collected by or transferred to government institutions and authorities except if absolutely required by national law. Our staff have pledged to maintain confidentiality and data secrecy.


Privacy policy – our handling of your data and your rights to information as per Articles 13, 14 and 21 of the General Data Protection Regulation (GDPR)

In addition to processing personal data on our website, we also process personal data in general as part of our business relationship. For information on this processing of data and on your rights and entitlements under data protection law, which also partly affect the processing of data on our website, please consult our Privacy Policy.

There, you will find information on the following topics:

  1. Who is the data controller responsible for the processing of my data and who can I contact?
  2. Which sources and data does hei. use?
  3. For which purposes and on what legal basis does hei. process data?
  4. Who receives my data?
  5. How long will my data be stored?
  6. Will any data be transferred to a third country or to an international organisation?
  7. What are my data protection rights?
  8. Am I obliged to provide data?
  9. To what extent is automated decision-making used in individual cases?
  10. To what extent is my data used for profiling (scoring)?



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